TITLE: Staff Engineer
POSTING DATE: 06/17/2008
LOCATION: Suwanee, GA
SUMMARY:
Under general supervision, performs a variety of complex technical support activities. As a technical liaison, provides advanced design, troubleshooting and repair support to company field engineers, technicians, and customers.
ESSENTIAL RESPONSIBILITIES:
- Support Operations and Sales in new product development and release.
- Analyze projects, procedures, and problems to find creative, logical, and effective solutions to known problems.
- Develop knowledge of company product terminology, operation, and standards of installation and commissioning to support and train authorized service providers (ASPs) and other customers.
- Provide expert technical knowledge of product suite and related components in order to facilitate customer, ASPs, and staff inquiries.
- Troubleshoot company installed products over the phone.
- Implement organization-wide standards and best practices for product design and sales tools management.
- Route support requests that require different or additional expertise to appropriate engineering staff.
ADDITIONAL RESPONSIBILITIES:
- Develop all authorized service provider training programs and materials
- Implement at least 50% of authorized service provider training programs.
- Provide support on basic company office operations (computer, phone, alarm etc.).
- Provide technical support to authorized service provider program as required.
- Provide product design and sales support for all company products through Access database development or other product.
- Develop and maintain sales tools programs to support the ASP sales process
REQUIRED QUALIFICATIONS:
Education: in field of (if applicable): mechanical or electrical engineering Experience: in field of: electrical power or power electronics
REQUIREMENTS AND SKILLS:
- Ability to meet expected 100% attendance requirement.
- Will work on-site (no tele-commuting).
- Ability to follow written and verbal directions in the English language.
- Ability to speak/read/write English.
- Detail oriented.
- Strong organizational skills.
- Work well under pressure.
- Current driver’s license and acceptable driving record.
- Sufficient credit line for business expenses.
- Available weekends and after hours when on call.
- Ability to explain features, benefits, and technical aspects of the full product line.
- Ability to work extra hours as needed.
- Multi-tasking skills.
- Communication skills, both oral and written.
- Good interpersonal skills.
- Team oriented individual.
- Ability to work effectively with minimal supervision.
- Solution oriented.
- Problem solving skills.
PC APPLICATION SKILLS:
Basic: Rudimentary knowledge of the application; limited work experience
Intermediate: Comfortable with most functions of the application; broad work experience
Advanced: Expert knowledge of the application; extensive work experience
Sit: 60% of the time Stand: 40% of the time
Manual Dexterity: 10% of the time
Repetitive Use - fingers: 10% of the time
Repetitive Use - hands: 10% of the time
Repetitive Use - arms: 10% of the time
Light Lifting (10 – 20 pounds): <10% of the time
Heavy Lifting (70+ pounds): <10% of the time Push/Pull (20 - 30 pounds): <10% of the time
Other (Push/Pull 70+ pounds): <10% of the time
DESIRABLE QUALIFICATIONS:
- Technical or (related product) work experience in customer/service product engineering.
- Prior SAP experience.
WORK ENVIRONMENT:
Office/Home Office Percentage of average workday spent in office/home office environment: 10%
Manufacturing/Depot Percentage of average workday spent in manufacturing/depot environment: 80% Work with public: 10% of the time
Elevated noise level: 5% of the time
Proximity to chemicals: 10% of the time
Proximity to forklift traffic: 5% of the time
Proximity to moving mechanical parts: 5% of the time
CE+T America provides this job description to summarize your position’s responsibilities and company requirements. This job description does not constitute an employment contract or agreement. CE+T America retains the exclusive right to alter your duties, and this job description at any time with or without notice. Further, if you are disabled and need an accommodation to perform your job functions, you should make a request to your immediate supervisor. CE+T America will consider making reasonable accommodations for its disabled employees as the laws require. E-mail resume to:
opportunities@cetamerica.com.